Pest Control FAQs
Never hired a professional pest service before? Not sure what to expect? Here are some FAQs we hear quite a lot.
If you prefer to speak with one of our experts, feel free to use our live chat, send us a message through social media, or give us a call at 1-800-GOT-PESTS. The personalized, superior pest control service we provide wouldn’t be possible without our dedicated team members. We’re here for you!
Here are some FAQs
Where is your office located?
Franklin Pest Solutions has several locations in Hammond, Michigan City, New Albany and Lafayette. We have licensed technicians local to each area we service.
Our sister company, Rose Pest Solutions, is headquartered in Northfield, Illinois and services all of Chicagoland, Southern Wisconsin, and the Greater Rockford region.
Is your company locally owned?
Franklin Pest Solutions is sister companies to Rose Pest Solutions based in Chicago. Both businesses are owned by the Dold family. Their family has been involved in the pest control industry for generations. Robert, Judy, and their son, Robert Dold, Jr. have been involved in every aspect of pest control including memberships to and positions on the board of the Greater Chicago Pest Management Association, the Illinois Pest Control Association, the Indiana Pest Control Association, and the National Pest Management Association. They are heavily involved in every area of advancement possible in the pest control industry including supporting the use of major brands who commit to research and development of more efficient and better products. They are involved with federal, state and local legislature in order to ensure that our staff can offer the very best service to our customers with the best products available at the same time as investing in the future of the industry. The Dold family strongly believes in integrity and superior service.
How much is this going to cost me?
Each of our services are priced a little differently depending on the size of your home or business, the type of service, the time and materials being used and the type of pest being treated. Normally, we can give you a very good idea of pricing just by calling in and listening to your description of the situation. For commercial accounts, we would be happy to have one of our experts or licensed technicians come meet with you and take a look at your facility to give you a verbal or written proposal.
Do you sell anything that I can use to do it myself?
Do I have to sign a contract?
That is completely up to you. We believe in providing excellence in service. Therefore, we believe you will want to use our services for all your pest control needs simply because we exceed expectations and have been a company built on integrity since 1929.
For residential customers, we will keep your pricing and warranties the same simply because you are accepting services on a regular basis, whether there is a contract or not. If you decide to discontinue services, then we would just switch you to application pricing. Basically, if we are doing quality services for you, we have no doubt that you will continue to use our services.
For commercial customers, we are more than willing to provide you with a verbal or written proposal. Our commercial contracts are for a period of one year and then go month to month. However, we believe in providing excellence. If, for any reason, you feel that we cannot adequately meet your needs, all you do is provide us with a 30 day written notice of intent to cancel. We, of course, will be contacting you just to make sure there is nothing we can do to meet and exceed your expectations, but with the current economy, sometimes things just change and finances are no longer available. We understand and want to help out in any way we can.
How soon can your guy come out?
Franklin Pest Solutions strives to ensure that our licensed technicians respond as immediately as necessary. For general pest control issues, we will normally schedule service for the same day or the next day depending on what is convenient for you.
Do you guarantee your work?
We believe in integrity and quality service. We will do our absolute best to make sure that you are happy with the quality and results of your service. Different types of pests are guaranteed differently. When you call us to receive your free estimate, we would be happy to explain the guarantees. Of course, our best guarantee comes with ongoing services. When you have ongoing services, they normally include a 365 day a year guarantee. Specifics about each type of ongoing plan can be explained by any staff member by calling 1-800-GOT-PESTS.
Can you come out and give me an estimate?
For residential customers, we can normally give you an estimate over the phone. If an inspection is required, there is an inspection fee that will be waived if services are rendered. If you have a sample of your pest, we are always willing to take a look at it for you at no charge. Just stop by our office and we’ll tell you what you’re looking at and the best way to handle that specific problem.
How long will the service take?
Franklin’s licensed technicians will always want to do a thorough inspection of your property, identify problems and treat, as needed. The first time we service a home for general pest control will take about 45 minutes. The first service always takes longer than follow up or ongoing services. We want to become familiar with the environment and come up with the best plan for your home. Service times also differ depending on the size of the property and the type of pest.
Can I pay with a credit card?
Absolutely. We take Visa, Mastercard, Discover and American Express. You can even request that your credit card number be kept on file and automatically charged after each service.
Don’t forget about our customer portal! You can view your upcoming services, billing history, and pay your bills online.
Do I get any discounts for prepaying?
You sure do! All customers who pay a year in advance receive a 5% discount.
Will the stuff you’re using take care of other bugs?
When doing a treatment for general pest control, the products we use are effectively on a large array of pests. The product is effective on spiders, ants, centipedes, millipedes, earwigs, pill bugs, silverfish and many more. Your licensed technician will then use additional products, as needed, depending on the particular problem you are having.
Will the stuff you use harm my pets or infant?
Franklin Pest Solution’s licensed technicians understand that the label on the product is the law. Therefore, utilizing these products according to the law ensures that they are used effectively and safely. We recommend that pets and infants stay out of any areas treated by a liquid until that liquid has had time to dry, otherwise your technician or the office staff will notify you of any additional precautions that should be taken. For instance, when treating for fleas, we do require that all pets and residents in the home leave the home for a period of four to six hours. Our licensed technicians have been trained to go as “green” as possible. Therefore, inspections, monitoring activity levels, watching for structural problems and communicating with our customers are some of the best tools we have at our disposal.
Does the stuff you use smell?
A majority of the products used do not have any scent at all. Some of our “green” products have a citrus, wintergreen or grape scent to them. Please note, if you request strictly “green” products, these scents can be somewhat overwhelming due to the level of concentration. Otherwise, it is extremely rare that customers even know a product has been used.
Will the stuff you use stain my carpet, curtains or wood flooring?
Our licensed technicians will be sure to use products that will not stain your carpet, curtains or wood flooring. There are certain products that leave a white dusty residue. Depending on the areas being treated, our licensed technicians will use different products in order to avoid leaving any residue.
How long do we have to leave our home for the service?
For general pest control services, you do not have to leave at all. There are certain medical situations where we will recommend that the customer leave the area. For instance, we would recommend for customers on oxygen to leave the home long enough to be sure that all “the dust settles” from our visit before reentering the home. There are other services where we do require customers to leave their home. For instance, flea treatments require that all pets and residents leave the home for four to six hours. This allows time for the products we use to settle before anyone reenters the home.
I’m clean… How did I get these? Where are they coming from?
It depends on what you have. General pests are looking for food, water and shelter. They don’t need much to survive, so even the cleanest home can be attractive to pests. Other pests came from that box delivered to your door from Florida, or that piano you bought and had shipped in from Texas, or maybe your new tenant next door. Don’t worry; our licensed technicians will notate anything you can do to prevent the problem on your inspection report.
Can you just fog my house?
We are capable of fogging your home, but it probably isn’t the best method to eradicate what you have. There are high risks involved with fumigants. We offer much safer, cleaner, quicker and more effective ways to solve the problem. However, if you have used any foggers or any other product trying to take care of the problem on your own, please let your licensed technician know. Some products are repellents and some products are attractants. We need to know what has already been used in order to make sure we use the best product for the job.
Can you treat my entire yard?
Franklin’s technicians are state licensed for structural pest control. However, several of our technicians are also licensed by the Department of Agriculture, which does allow them to treat your yard or other areas. Just give us a call and we’d be happy to answer any questions you might have. Just remember that a healthy ecosystem does include ants in the yard and spiders in the trees.
What experience or training do your technicians have?
All of our technicians are licensed for structural pest control by the Illinois Department of Public Health, Indiana State Chemist, KY Department of Public Health, etc. Some of our technicians are also licensed by the Department of Agriculture, Trade, and Consumer Protection. Additionally, each technician has licenses in certain sub-categories. For instance, some of them have additional specialization for rodent control, food service, termite control, etc. Some technicians have additional licenses that allow them to treat “right-of-ways”, landscaping, etc. All of our technicians take turns attending the Pest Management Conference each year at Purdue University as well as additional trainings available throughout the year. The Department of Public Health requires ongoing training in order to keep their licenses current. In addition, we require all technicians to continuously train and test in order to create a continuously educational environment. In addition to all state licenses, all Rose Pest Control employees have been Quality Pro certified, Quality Pro School certified (provide links), and have passed the EOS Safe Driver Improvement System.
They are always available in case of a problem
“I have used Franklin Pest Solutions for the past five or six years and they have completely solve any issues that I have had was ants, bees, mice, etc. They are always available in case of a problem and have handled similar problems for many of my friends. I absolutely recommend them.”
Safe For Your Family and Business
We’re licensed, trained, and certified by the Departments of Public Health and Agriculture, using safe, EPA-regulated materials, always.
Attacking Infestations at the Root
We don’t come in spraying. We evaluate the root of your problem, and recommend and enact pre-emptive measures before any chemicals are used.
Assessments Before Any Contracts
Our Customer Care Center walks you through every service, every charge, and every solution before you agree to anything. Our commitment is to you.