Our Customers Are Important To Us
We value you as a customer and appreciate all feedback you are willing to give. We are continuously striving to offer the best customer service in the pest control industry.
Our Favorite Franklin Customer Service Reviews
Always on time, courteous, professional and friendly
“We’ve been using this company since 2005. They are always on time, courteous, professional and friendly. I have called with concerns after a visit and they were right there to help me or answer any questions. I wouldn’t use anyone else – if you have a pest problem give them a call! Tom Snyder rocks!”
Sally H | Homeowner
New Albany, IN
They solved the problem with no harm to our pets including a tank of fish.
“We have been with FPS for over 2 years. We had a stink bug infestation. They were in several rooms. They solved the problem with no harm to our pets including a tank of fish. We have had their quarterly treatment since. No more bugs.”
Kathy A.| Homeowner
Very prompt on arriving for appointments.
“Very prompt on arriving for appointments. Would highly recommended this company.”
Cristina T. | Homeowner
They're quick, they're effective, and they're extremely friendly.
“They’re quick, they’re effective, and they’re extremely friendly. Highly recommended!”
Kyle M. | Homeowner
This company has taken care of our home for at least 15 years
“This company has taken care of our home for at least 15 years, and they’ve never disappointed me. All of the technicians, including Todd who has been coming here for several years, are prompt and dependable, friendly, and helpful. Kelly at the office makes scheduling pleasant and easy.”
Lora H. | Homeowner
Always on time and great results.
“I have used this company for many years. Always on time and great results.”
Sandy H. | Homeowner
Completely took care of us.
“Completely took care of us. We were getting our garage roof fixed when they stirred up a next of stinging insects. All work stopped until problem was fixed. I called around desperate to find someone who’d be willing to come that day. I called three other places who at best could get someone out four days later. Franklin was the only one who was willing to squeeze us in. They came, assessed the issue (yellow jackets) and had it taken care of in a half hour. The scheduler was friendly and informative. The exterminator was friendly and professional. I will definitely call back the next time I have a pest issue.”
Jacqui S. | Homeowner
He was just about the nicest man I've ever met - so helpful and very friendly.
“These folks are fantastic. Tom Snyder came out to our house to do a bed bug inspection and declared us free and clear at no charge. He was just about the nicest man I’ve ever met – so helpful and very friendly. If I ever need extermination services in the future, this will be the first place I call. Highly recommended!”
Jaime S. | Homeowner
I love my Franklin team!
“I love my Franklin team. I usually see Chris who is always prompt, thorough and friendly. Have used them for years and am very satisfied. (They also did a great job when I had a wasp nest embedded in my outside home area. Extra credit!)”
Carol S. | Homeowner
Excellent job for company
“Very happy with Franklin Pest Solutions. Their technician came out right away. He was very thorough and walked me through all the treatments put in place throughout the house. He also pointed out things to keep an eye out for in case I need to call them back out. I was surprised how easy it all was, quite a relief.”
Michael B. | Homeowner
Addressed my issue completely.
“Promptly arrived, addressed my issue completely. Explained everything.”
Barb M. | Homeowner
Michigan City, IN
Very happy with the service
“Very happy with the service – removal of a large yellow jacket nest. Exterminator came out, sprayed the nest, and we’ve not seen any since.”
Russell H. | Homeowner
Crown Point, IN
Knowledgeable and friendly.
“Our technician always does a great job! Knowledgeable and friendly. Always recommend Franklin.”
Gerry F. | Business Owner
Have been with Franklin for over 20 years.
“Have been with Franklin for over 20 years. My parents were clients as well. When wasps decide to make their home near a front door, etc., they are very responsive. Mark is the best and very thorough!”
Patty B. | Homeowner, Business owner
Punctual & Courteous
“The technicians are very personable and thorough.”
Leroy M. | Property Manager
They are always available in case of a problem
“I have used Franklin Pest Solutions for the past five or six years and they have completely solve any issues that I have had was ants, bees, mice, etc. They are always available in case of a problem and have handled similar problems for many of my friends. I absolutely recommend them.”
Doc G. | Business Owner
I had spiders outside and inside, some so large (wolf spiders) they needed license plates!
“Franklin has been providing us services for almost a decade. I live between Lake Michigan and Wolf Lake. I had spiders outside and inside, some so large (wolf spiders) they needed license plates! We also have mice in our garage. They spray the outside of our home 3x a year and for almost a decade, my home is spider and bug free. Mice are rarely seen. Daniel is our rep and is amazing. He’s a welcome site when he arrives and does a thorough job every time with exceptional customer service skills- I hope he remains our service provider for the duration in my home. Highly recommend Franklin AND Daniel!”
Amy M. | Homeowner
The techs are courteous and we are able to enjoy our yard all summer.
“We use Franklin for mosquito control. The techs are courteous and we are able to enjoy our yard all summer.”
Mac M. | Homeowner
Cedar Lake, IN
We are a happy established customer.
“Our pest control program with Franklin Pest has been great….we are a happy established customer. Our technician, Steve, is the BEST!! He is thorough, professional and always takes care of all our needs! We are happy customers!”
Catherine W. | Business Owner
“Extremely professional!! I would highly recommend! I was so impressed with their customer service and efficient service!! I’d have to agree…Definitely the best in the pest control business in Indianapolis and the surrounding area.”
Rebecca W. | Homeowner
I am 100% satisfied with the service I receive
“Daniel has been our service provider for almost a decade. He is prompt, courteous and thorough. I am 100% satisfied with the service I receive from Franklin Pest Solutions and will continue with their service (predominantly spider and wasp control) as long as there are those creatures who find their way onto my property! Keep up the good work!!”
Amy V. | Homeowner
I recommend them to all of my friends!
“The young gentleman who came to our house was on time and very professional. He listened to my concerns and described the treatment needed at this time. I have used Franklin Pest Solutions for many many years and have never been disappointed. On the few times I have had concerns, they have responded quickly and thoroughly treated the problem. I recommend them to all of my friends!!”
Theresa G. | Homeowner
Very pleased with their willingness to find a solution
“I have used Franklin Pest Control for close to one year for quarterly indoor and outdoor pest control. My experience has been good. They arrive on time and finish quickly. There is no odor or residue in the house.
I have had interaction with their customer service regarding scheduling of visits and have been very pleased with their willingness to find a solution so appointments can be on Saturdays when I am not working.”
Sandra S. | Homeowner
Michigan City, IN
Franklin Pest Solutions is always on top of things!
“Franklin Pest Solutions is always on top of things! My properties are very thankful for the teams they send out! Ryan and his co-workers are the best!”
Hannah T. | Business Owner
New Albany, IN