Pest Management Specialist (Service Technician) Image

Pest Management Specialist (Service Technician)

Pest Management Specialist (Service Technician)
northwest indiana pest control job 

EDUCATION: High School Diploma or G.E.D.
EXPERIENCE: Customer service experience preferred. No pest control experience necessary. Training provided.     MENTAL & PHYSICAL REQUIREMENTS: Visual and auditory acuity, working outdoors in all types of weather, and sharp driving skills.

SPECIAL SKILLS: 

  • Superior communication and interpersonal skills required
  • Friendly, polite customer service skills on the phone and in person
  • Ability to provide solutions to customers’ inquiries/complaints
  • Exquisite attention to details
  • Efficient time management skills
  • Flexible schedule
  • Ability to use handheld device and smart technology
  • Critical thinking
  • Problem solving
  • Self-motivation and ownership of schedule and productivity
  • Sharp math skills for product formulation
  • Neat handwriting for daily reports

JOB SUMMARY: 
Working in professional pest management is so much more than controlling pest problems. It's also building relationships with customers and educating them about how to reduce the pest problems in their homes or businesses. You are the face of the company! You don't need any prior experience. Rose has comprehensive training programs that incorporate both classroom and on-the-job learning to ensure you have all the knowledge necessary to perform the job well. Technicians conduct inspections, correct pest control problems by applying product, baiting and monitoring, and communicate regularly with office personnel and the sales team to ensure top quality customer service. A high school diploma or G.E.D., good communication skills, a clean driving record, a stable work history and a genuine desire to learn the pest control business is required. May be required to work some Saturdays.

ESSENTIAL DUTIES OF THE POSITION:

  1. Polite, friendly customer service
  2. Route organization and appointment scheduling
  3. Inside/outside sales
  4. Integrated Pest Management practices including inspections, critical thinking to provide solutions to various pest problems, and application of pest control products
  5. Daily Reports
  6. Managing a route of customers assigned by manager
  7. Ability to work cohesively with team of office staff, and sales staff to ensure work completion
  8. Collecting payments from customers visited
  9. Various other tasks approved by branch manager

The company promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees so long as this does not create an undue hardship on the company or affect the health and/or safety of others at work.  Please see your supervisor should you have any questions about this policy or these job duties.  This job description may not be all inclusive and employees are expected to perform all other duties as assigned and/or directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

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