Customer Service Representative Image

Customer Service Representative

Customer Service Representative

northwest indiana customer service job 

EDUCATION: High School Diploma
EXPERIENCE: Preferred experience in common administrative operations. Previous experience in the pest control field is not necessary.
MENTAL & PHYSICAL REQUIREMENTS: Visual and auditory acuity, sitting for long periods of time, and ability to focus for long periods of time

SPECIAL SKILLS: 

  • Superior communication and interpersonal skills required
  • Friendly, polite customer service skills on the phone and in person
  • Listen and respond to customers’ inquiries/complaints
  • Efficient time management skills
  • Familiarity with Account Receivables for daily payment processing
  • Sharp math skills
  • Scrutinizing attention to detail for daily technician paperwork/data entry
  • Clerical skills for filing and organization
  • Experience in collections management
  • Exceptional computer skills and Microsoft Office proficiency
  • Familiarity with appointment scheduling
  • Ability to work cohesively with team of technicians to ensure work completion
  • Patience
  • Multi-tasking

JOB SUMMARY:                

You are the voice of the company. Customer service representatives help field customer calls and serve as a liaison between customers, service technicians and sales representatives. In this capacity, you would assist customers in scheduling service and resolving concerns, monitor accounts receivables and process daily work. If you have excellent computer skills, good problem-solving ability and superb communication and interpersonal skills, this is a position you may want to consider. The position requires a lot of time on the phone, a good deal of patience and the ability to multi-task. You may be required to work Saturdays.

ESSENTIAL DUTIES OF THE POSITION:

  1. Polite, friendly customer service
  2. Data entry
  3. Service appointment scheduling
  4. Account Receivables
  5. Collections Management
  6. Inside sales
  7. Reporting
  8. Filing, archiving, organization
  9. Various other tasks approved by branch manager

The company promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees so long as this does not create an undue hardship on the company or affect the health and/or safety of others at work.  Please see your supervisor should you have any questions about this policy or these job duties.  This job description may not be all inclusive and employees are expected to perform all other duties as assigned and/or directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

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